Problem:
NIB ran an entirely manual system except they used a word processor to inform the branch network of the collateral for a customer (known as the security analysis). When cases were in progress it was not easy to ascertain where the case was if it had to be left down for any reason. Also, when the collateral changed for a customer the manual system to ensure that the RM was informed of this change was not always reliable. NIB was also entirely dependent on a team of expert staff.
Solution:
SAM was implemented as a stand alone product with a regular feed from the NIB customer database. New/changed security analysis documents were automatically issued to the RMs and less experienced staff could be employed in the department. NIB undertook to gradually record all their manual collateral onto the system so within a year the SAM database reflected the complete collateral picture for NIB | 
