National Irish Bank

National Irish Bank

National Irish Bank were the first users of the SAM product. Rockall approached NIB with the SAM prototype and within weeks worked in conjunction with collateral and process managers within NIB to produce the generic product. All the way through the development Rockall ensured that the product did not have any NIB nuances and could apply to more than the Republic of Ireland jurisdiction.

Problem:

NIB ran an entirely manual system except they used a word processor to inform the branch network of the collateral for a customer (known as the security analysis). When cases were in progress it was not easy to ascertain where the case was if it had to be left down for any reason. Also, when the collateral changed for a customer the manual system to ensure that the RM was informed of this change was not always reliable. NIB was also entirely dependent on a team of expert staff.

Solution:

SAM was implemented as a stand alone product with a regular feed from the NIB customer database. New/changed security analysis documents were automatically issued to the RMs and less experienced staff could be employed in the department. NIB undertook to gradually record all their manual collateral onto the system so within a year the SAM database reflected the complete collateral picture for NIB